Thousands of Happy Customers Since 1985. NO SALES TAX outside of California.
We Offer Flat $7.95 shipping or FREE FedEx Ground shipping on orders over $90.
Most orders ship right away with tracking email. We appreciate your business.
Our contact informationSpa and Pool Store.com
Monday – Friday, 10AM-5PM Pacific Time
Standard ground shipping to address in the contiguous 48 states. Shipping usually takes 3-5 days after receipt of your order, but may take 7-10 days. Special order products or made to order items (like spa covers) may take 1 to 2 weeks for production prior to shipping. The majority of orders are shipped via FEDEX. We reserve the right to select the shipping method deemed appropriate for any order.
Shipping restrictions: We can not ship to a Post Office Box. We can not ship to Alaska, Hawaii or any foreign country We can not ship to any military base or local, state or federal government facility. All shipping is by ground shipment only. We can not ship overnight or by air shipment.
Spa and Pool Store recycles boxes from our vendor to package your order. We keep the good boxes and we ship your order using the same boxes that our vendors used. This way it helps to keep costs down and it is good for the environment.
Most items are returnable for a full refund of the item price, as long as they are returned within 30 days of your receipt. They must have their original packaging and be unused.
The exceptions to the above are Non-Returnable items due to the nature of the products. These items can not be returned for a refund: Portable spa/hot tub units, Spa covers, filter cartridges that is used or has been wet, spa equipment packs, heaters and any electrical items (such as circuit boards, spa control panels, contactors, switches, sensors, transformers, pumps and motors). Manufacturer's warranty still apply and can be returned for warranty only. Maximum manufacturer's warranty on electronics is 3 months.
On non-defective merchandise, customer is responsible for the cost of return shipping and insurance. Handling charges and special shipping charges, if any, are not refundable for non-defective merchandise return. All sales on clearance items are final.
To return an item, please call us at 1-888-571-9020 (Monday – Friday, 10AM-5PM Pacific Time) for a Return Merchandise Authorization number (RMA). You can also email us at info@SpaAndPoolStore.com. Include your order number, name, the item number for the item you are returning. We will then contact you with a RMA Number and shipping instructions for your return. We will also help you determine the best method for shipping your return. PLEASE DON’T SEND A PACKAGE BACK WITHOUT AN RMA. To receive full credit, items must be shipped within 10 days from the day the RMA Number and shipping information were provided.
If an order is cancelled once the item has shipped, our standard return policy applies. You will need to accept delivery of the item, obtain an RA Number and ship the item back. If delivery of an item is refused, the return shipping costs will be deducted from the issued credit. Second-Day and Next-Day shipping costs will not be credited if delivery of the item is refused.
Once the item is received, we will credit the credit card used for the purchase. If you paid by check or money order, we will issue a check within two weeks.
Of course, if any item is defective, or damaged in shipping, please call us at 1-888-571-9020 (Monday – Friday, 10AM-5PM Pacific Time) or email us at firstname.lastname@example.org. We will arrange for the item to be picked up, and you will be credited with both the purchase and shipping costs.
Every SPA AND POOL STORE purchase is backed by our Low Price Guarantee. You are always covered under our Low Price Guarantee. If you see a lower price on an exact item with the same terms and conditions, let us know. Please consider shipping/handling charges, tax and in stock availability. If we can verify it, we’ll match it.
Complete - If the total order is less than $250.00, the order will be held until all items are available to ship as one unit. If you would like us to ship the items that we have in stock at the time of your order, you may be responsible for the cost of the second shipping charge.
Partial - For orders with a total of $250.00 or more, the order will ship as the items become available, with a maximum of two shipments, and the second shipment being FEDEX Ground or USPS Priority Mail, at our discretion. You will NOT be charged any additional fees if we choose to ship your items in partial shipments.
While there may be some exceptions (such as including on your order an item that is properly displayed on our site as out of stock), we will follow the above shipping policies for most orders.
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